SHIPPING & DELIVERY
Ghost Suspension offers shipping on thousands of in stock items over to the lower 48 states.
SHIPPING & DAMAGED OR LOST ITEMS INFORMATION
DELIVERY OPTIONS
Ghost Suspension distributors/manufactures ships using UPS, USPS, FedEx Freight, and by various other truck freight companies for domestic shipments within the continental United States. Typically smaller orders (under 160lbs) will ship via UPS or USPS, whereas larger/heavier orders (over 160 lbs) will ship via a Motor Freight Carrier.
Motor Freight shipments can be shipped to a commercial (business) or residential address (home). We recommend having motor freight shipments delivered to a commercial address. It is common to have the kit shipped to the shop that will be performing the install, as long as permission is obtained from the distributor/shop. In the event a motor freight shipment must go to a residential address there will be an additional $50 residential delivery fee charged by the freight carrier.
The freight companies charge this $50 residential delivery fee to set-up a drop off appointment and to schedule a smaller truck to make the delivery in the residential area. Often there are times where a motor freight carrier cannot access a residential area due to tight turning radiuses, load restrictions, etc. Using a commercial address on your motor freight delivery will help avoid delivery restrictions and delays, insure prompt delivery, avoid the need to set up a drop off appointment, and will also avoid the freight companies’ $50 residential delivery fee.
Motor freight shipments being delivered to a residential address may also require additional days for service and delivery. Transit times vary between the numerous different shipping companies, depending also on the product ordered and ship-to location.
Important: If shipping Motor Freight to a residential address, the customer must be home. It is the customers responsibility to thoroughly inspect and sign for the merchandise at the time of delivery. See also, damaged and lost packages.
DAMAGED AND LOST PACKAGES:
If you receive a package which was damaged, i.e., the product inside the package is damaged or some pieces inside the package are missing, etc., please call customer service immediately at 702-845-6886 or email your salesperson to report it. You must keep all of the original packaging. Do not throw anything away or attempt to install any component or product, and please, do not tear down your vehicle. Customer service will handle the claim process from here as this was not your fault. If your order was received incomplete, i.e. missing a complete box, etc., please call customer service immediately at 702-845-6886 or email your salesperson to report it. (Please take photos)
If you receive your merchandise by truck freight, pay special attention to what it says on the paperwork you will be asked to sign. It will say 1 skid containing X number pieces. You are signing for this many pieces. You must count and confirm the number of pieces before signing.
If you receive a package that was short or damaged which was delivered by a truck freight company, you must sign for it that way. Sign the bill of lading as (short) or (damaged) qty?, Item?, Description?, Type damage?, Etc. Please make sure that the driver acknowledges the situation, in writing on the bill of lading or else Ghost Suspension and our distributors/manufactures cannot proceed in helping you with a claim on the product. The truck freight carriers are very specific on this matter.
If your package has been shipped to you from Ghost Suspension distributors and has become lost by one of the carriers, then a "tracer" must be started on the item/package. Ghost Suspension, unfortunately, is at the mercy of the carriers in these situations and our hands are tied. We at Ghost Suspension must abide by the rules of the carrier under these circumstances.
A certain number of days are allowed for the carrier to attempt to locate and deliver the package. If this cannot be completed, then a claim will be opened and Ghost Suspension will be given permission by the carrier to reship to you. It is not Ghost Suspension’s fault that the carrier lost your package. In an effort to eliminate this situation we attempt to ship only with the most reputable carriers available.
Returns Policy
You may return any Ghost Suspension product within 30 days of the purchase date for a full refund.
Return Shipping Charges
The buyer is responsible for all return shipping charges. Please include all original items in your return shipment. Incomplete returns may not be eligible for a refund. No returns are accepted after 30 days. Items purchased from manufacturers must be returned to those companies in agreement with the manufacturer's return policy. Returning an item without authorization may result in delay of refund or forfeiture of refund.
Refunds will be allocated to the original payment method that was used to purchase the product. Refunds are issued once the item(s) have been received and have been determined to be in resellable and (non-used) condition by Ghost Suspension or the manufacturer. If an item is returned in resellable condition, we will issue a full refund to your payment method. Your bank may require additional processing time to reflect the refund to your account.
Exceptions
If an item has been used or damaged we can not accept the item back and no refund will be issued.
Refusing your shipment will not guarantee a refund. The order will need to be accepted and returned in the correct manner for a refund to be issued.
If an item has been damaged during shipping, please contact us right away so we can open a shipping claim. We will require photos to send to the shipping company.
Keep in mind returns can take up to 7 to 10 business days to get processed.
Installed Items
If an item has been installed, this will void any refund.
Defective Items
For any warranty issues please contact the manufacturer of the product directly. If you are issued a warranty replacement item, you will need to return the defective item first.